This module describes the skills and knowledge required to work with colleagues and customers by communicating, maintaining personal presentation standards, providing service and respond to conflicts and customer complaints.
This module describes the performance outcomes, skills and knowledge required to develop and update current and emerging information on the Tourism industry, including industry structure, current technology and key environmental, community, legal and ethical issues that must be considered by tourism industry personnel in their day-to-day work. The module focuses on the ability to source and comprehend general tourism industry information and covers the initial and ongoing development of a person's required knowledge base. This information underpins effective performance in the Tourism industry. More specialized and advanced Tourism research and management knowledge is found in other units.
This module describes the performance outcomes, skills and knowledge required to sell tourism services and products proactively in a range of industry contexts. It requires the ability to provide quality customer service while identifying specific customer needs, suggest a range of products to meet those needs, provide current and accurate product information and close the sale.
This module describes the performance outcomes, skills and knowledge required to calculate the costs of products and services accurately and to present quotations to customers. It requires the ability to provide quotations for products and services where some costing and pricing has already been undertaken in the product development phase.
This Module describes the performance outcomes, skills and knowledge required to control and order stock. It requires the ability to process stock orders, maintain stock levels, minimize stock losses, manage stocktakes and maintain all documents that relate to the administration of stock.