This module describes the performance outcomes, skills and knowledge required to prepare for customer’s
arrival, welcome customers, identify their request and directing to appropriate personnel until departure.
It covers the application of specialized product knowledge to provide reception services.
This module describes the performance outcomes, skills and knowledge required to prepare
for customer’s arrival, welcome customers, identify their request and directing to
appropriate personnel until departure. It covers the application of specialized product
knowledge to provide reception services.
This module describes the performance outcomes, skills and knowledge
required to source and package tourism products to meet the needs of
particular markets or customers. It requires the ability to create, tailor and cost
packages that may include complex itineraries or a wide range of products.
This module describes the performance outcomes, skills and knowledge required to access and interprets
specific details about tourism products correctly and accurately. This unit describes a key sales and
operational function for a diverse range of domestic and international tourism and hospitality products and
services and applies to the full range of industry sectors. The range of product knowledge required and the
application of that information will vary according to the industry sector, workplace and job role. This unit
does not require an in depth knowledge of every product but focuses on the ability to collect and interpret
any sort of tourism product information to fulfil any sales or operational need.
This module describes the performance outcomes, skills and knowledge required to make and administer
bookings for tourism or hospitality products and services. It requires the ability to identify the customer's
product requirements, request and confirm these with appropriate suppliers, and administer all bookings
through to finalization. It describes the coordination of bookings with suppliers, normally a business to
business supply.