This module describes the skills, knowledge and attitudes required to communicate effectively at the workplace.
In fact, the trainee will be able to apply English general language skills, listen to trade related speeches, speak about trade related topics and read trade-specific texts.
this module is well delivered the trainee will be equipped
with necessary skills to communicate in English at workplace.
Iyi mbumbanyigisho irasobanura ubumenyi n’ubushobozi bukenewe kugira ngo uwigishwa abashe gukoresha neza Ikinyarwanda mu bukangurambaga butandukanye.
Nyuma y’iri somo, uwiga azaba ashobora: Gukoresha ubuvanganzo bw’abana atanga
uburere bukwiye ku bana, gukoresha Ikinyarwanda cy’ Umukangurambaga mu bugeni
bw’iyamamaza no gukoresha Ikinyarwanda kiboneye akora ubukangurambaga ku
ngingo zitandukanye.
Moduli hii inalenga kumpa mwanafunzi uwezo wa kufanya mawasiliano nafuu katika Kiswahili akitumia vizuriherufi za Kiswahili katika maandishi na mazungumzo, msamiati wa Kiswahili katika maandishi na mazungumzo kimsingi na mwishowe kutumia kimazungumzo na kimaandishi aina za maneno ya lugha ya kiswahli.
Moduli hii inalenga kumpa mwanafunzi uwezo wa kufanya mawasiliano nafuu katika Kiswahili akitumia vizuriherufi za Kiswahili katika maandishi na mazungumzo, msamiati wa Kiswahili katika maandishi na mazungumzo kimsingi na mwishowe kutumia kimazungumzo na kimaandishi aina za maneno ya lugha ya kiswahli.
Moduli hii inalenga kumpa mwanafunzi uwezo wa kufanya mawasiliano nafuu katika Kiswahili akitumia vizuriherufi za Kiswahili katika maandishi na mazungumzo, msamiati wa Kiswahili katika maandishi na mazungumzo kimsingi na mwishowe kutumia kimazungumzo na kimaandishi aina za maneno ya lugha ya kiswahli.
This module introduces students to the domain of front office operations and customer care. It helps students to acquire skills, knowledge and attitude required to welcome and treat customers with care and politeness according to the hospitality and tourism standards.
Learning Outcomes
By the end
of this module, students will be able to demonstrate knowledge and understanding
of the following:
• Knowledge of Front Office and Customer care in Hospitality Industry
• Understand Hotel Front Office Operations
• Understand the meaning of Hotel Guest room
• Know the Hotel reservation process
• Understand the Hotel Registration and check in settlement
• Know Front Office ongoing responsibilities
• Access and update guest’s information
• Provide accurate information about hotel services and facilities
• Seek feedback on services
• Deal with complaints and difficult customer service situations