This
module describes the skills and knowledge required to supervise housekeeping
services, monitor housekeeping activities and prepares housekeeping reports
using resources efficiently to reduce negative environmental impacts.
This subject provides trainees with beverage management and merchandising knowledge and skills including the:
This course is designed to equip the students with relevant knowledge and skills required in Basic Accounting to provide the basic tools in financial accounting that are used in the workplace. The primary goal of any business is to maximize the value of the firm. To achieve this goal, all business employees must have general understanding of how businesses are organized, how the tax system operates, and how accounting data are used to evaluate a businesses’ performance. Addition the supervisors and managers have to know how to record, classify, summarize, interpret financial information and calculate profit or loss in order to take decision. Therefore, the purpose of this course is to equip students with financial skills required for running and managing an organization in today’s increasingly competitive business environment.
Therefore, this course is designed to equip the student with relevant knowledge, skills
and attitudes, required to deliver excellent service to customers in different business
establishments in tourism and hospitality industry.
This module will introduce students to the systems and procedures required for Front Office Management and emphasizes the importance of high standards in personal qualities and the provision of customer service. Students will develop knowledge and skills in reception procedures as well as understanding the key legislation that relates to reception operations and management. They will also evaluate the suitability of different procedures for a range of hospitality outlets and cover various information on different management systems in the hotel. This module will also focus more on the inter-departmental communication, computer application, decision making skills and managerial reporting using front office information systems.
Learners will be aware on the front office management activities where Front Office Management department is the first face to visitors and as well as the initial voice of many businesses. In some businesses such as Hotel, Institutes, Hospitals...etc. front office is the most visible department for all the customers & visitors. As we know that customer experience is a very important fact in the success of these businesses so the Front Office management department plays a very critical role for them and this department is a common link between the customers and the business owners. Front office management department handles most of the transactions between the business and its guests. They receives the guests, handles their requests, and strikes the first impression about the business into guest’s minds
The objective of the course is to introduce students to the key development research issues necessary to critically use and evaluate qualitative and quantitative data.
The course unit aims to provide an understanding of the underlying principles of development research methodology that will complement and extend the more specialized knowledge students derive from their professional or academic disciplinary background. The course will focus on different kinds of research methodologies, highlighting their strengths and weaknesses, and how these can be integrated.