This module describes the skills, knowledge and attitudes required for a learner of Level 5, Certificate Vin order to provide and supervise the quality customer service in Food and Beverage. By the end of this module, the learner will be able to develop approaches to enhance quality customer service, manage the delivery of quality service, monitor and adjust customer service in a Food and Beverage establishment without supervision

This module is intended for certificate V learners. At the end of this module, learners will be able to research and select wines to meet business objectives, to monitor wine management, system and to develop and extend wine skills.

This module describes the skills, knowledge and attitudes required for a TVET trainee certificate V, Level V in Food and Beverages service, in order to plan for catering for an event or function. By the end of this module the learner will be able to identify purpose and scope of the event, to Prepare catering proposal for event or function, to Prepare and implement operational plan for the catering of an event or function, in hospitality establishments with minimum supervision.

This module describes the skills, knowledge and attitudes required for a learner of certificate V, Level V, to process financial transactions. By the end of this module, the learner will be able to record and balance petty cash transactions, to balance all transactions, in hospitality establishments without supervision.