Tours and Travel Management

This module describes the skills, knowledge, and attitudes required to manage a team. Upon completion of this module, the trainee will be able to apply professional communication skills, including clearly describing the basics of communication, effectively delivering a speech, performing a proper interview, and writing proper business letters, reports, and memos. Furthermore, the trainee will be able to apply team-leading skills, including effectively managing employees’ cultural diversity, resolving workplace problems, and giving instructions and feedback.