HUMAN RESOURCES MANAGEMENT

Module Summary

This module equips learners with the knowledge, skills, and attitudes required to effectively manage people in a hospitality organization. It covers fundamental and advanced HRM functions such as recruitment and selection, employee training and development, performance appraisal, compensation management, grievance handling, and human resource planning. The module emphasizes the strategic role of HRM in enhancing productivity, improving workplace relations, and aligning employee performance with organizational goals. Learners will gain practical competencies needed to manage the complex human dynamics within hospitality workplaces.

Course learning objectives

By the end of the module, the learner should be able to:

  1. Explain the fundamental concepts, evolution, and importance of Human Resource Management in modern hospitality organizations.
  2. Apply recruitment and selection processes to attract, evaluate, and hire qualified employees.
  3. Implement training and development programs that address employee skills gaps and support organizational needs.
  4. Conduct performance appraisals and manage compensation systems to enhance employee motivation and productivity.
  5. Handle staff grievances and disciplinary issues effectively to maintain harmonious workplace relationships.
  6. Plan for human resource needs strategically, using HR forecasting, workforce analysis, and cost-management strategies.

Learning outcomes

Upon successful completion of this module, learners will be able to:

  1. Describe the role and functions of HRM, including planning, organizing, staffing, leading, and controlling.
  2. Apply recruitment and selection techniques such as interviews, orientation, and induction processes.
  3. Prepare and implement training need analysis and apply appropriate training methods to different job roles.
  4. Conduct and document performance appraisals using appropriate evaluation tools and performance standards.
  5. Manage compensation, employee welfare, and retention strategies to support high performance and reduce turnover.
  6. Apply HR planning principles, including demand and supply forecasting and succession planning.
  7. Interpret and apply workplace grievance procedures and labour-related regulations relevant to staff management.