This module describes the skills, knowledge and attitudes required to manage a team. Upon
completion of this module, the trainee will be able to apply professional communication skills
including describing clearly the basics of communication, delivering effectively a speech, performing
properly interview and writing properly business letters, reports and memos. Furthermore, the trainee
will be able to apply team leading skills including managing effectively employees, resolving
appropriately workplace problems and giving effectively instructions and feedback. Finally, the
trainee will be able to manage meeting by acquiring the skills in preparing, conducting, debriefing
and following up a meeting.
- Teacher: James MBONYUBURYO