This course is created to equip students with knowledge, skills, and right attitude necessary to manage a team. Upon completion of the course, learners will be able to:
- Describe clearly the basics of communication based on communication theory.
- Deliver effectively a speech in accordance with the speech preparation and delivery tips.
- Perform properly interview in accordance with interview basics.
- Write properly business letters, reports and memos based on writing
techniques. - Manage effectively employees as per their work styles and personalities.
- Resolve appropriately workplace problems as per conflict management
styles. - Give effectively instructions and feedback in accordance with the given
context. - Motivate effectively employees in accordance with employee motivation
strategies - Prepare effectively a meeting with regard to meeting preparation tips.
- Conduct properly a meeting as per meeting management techniques.
- Debrief and follow-up meetings based on guidelines to conduct effective meetings.
- Teacher: Jean D'Amour JAMBO