Course information

Elements of competence

Performance criteria

1.   1. Apply professional communication skills

1.1      Describe clearly the basics of communication based on communication theory.

1.2       Deliver effectively a speech in accordance with the speech preparation and delivery tips.

1.3      Perform properly interview in accordance with interview basics.

1.4       Write properly business letters, reports and memos based on writing techniques.

2.     Apply team leading skills

2.1       Manage effectively employees as per their work styles and personalities.

2.2       Resolve appropriately workplace problems as per conflict management styles.

2.3       Give effectively instructions and feedback in accordance with a given context.

3.     Manage meeting

3.1       Prepare effectively a meeting with regard to meeting preparation tips.

3.2       Conduct properly a meeting as per meeting management techniques. 

3.3       Debrief and follow up meetings based on guidelines to conduct effective meeting.