Step 1: Introduction to Reservations Learn the main types of reservations, direct versus indirect booking sources, and why accurate bookings are vital for hotel success.
Step 2: Booking Channels & Technology Understand how to use Property Management Systems (PMS), phone booking scripts, and Online Travel Agencies (OTAs) efficiently.
Step 3: Managing Room Inventory & Rates Study how to track room availability, manage seasonal tariffs, and apply basic yield management to maximize hotel revenue.
Step 4: Handling Changes and Cancellations Learn standard procedures for processing booking modifications, no-shows, and cancellations while protecting hotel revenue.
Course Leader: MUYISHIME Christine
Assistant Lecturer in Hospitality Management
Contact: Tel:0785480417
Email: cmuyishime@rp.ac.rw
- Teacher: Christine MUYISHIME