Course image FRONT OFFICE MANAGEMENT
Hospitality Management

This module will introduce students to the systems and procedures required for Front Office Management and emphasizes the importance of high standards in personal qualities and the provision of customer service. Students will develop knowledge and skills in reception procedures as well as understanding the key legislation that relates to reception operations and management. They will also evaluate the suitability of different procedures for a range of hospitality outlets and cover various information on different management systems in the hotel. This module will also focus more on the inter-departmental communication, computer application, decision making skills and managerial reporting using front office information systems.

Learners will be aware on the front office management activities where Front Office Management department is the first face to visitors and as well as the initial voice of many businesses. In some businesses such as Hotel, Institutes, Hospitals...etc. front office is the most visible department for all the customers & visitors. As we know that customer experience is a very important fact in the success of these businesses so the Front Office management department plays a very critical role for them and this department is a common link between the customers and the business owners. Front office management department handles most of the transactions between the business and its guests. They receives the guests, handles their requests, and strikes the first impression about the business into guest’s minds