Working in a socially diverse environment

This module describes the skills, knowledge and attitude required to be able to successfully work in a socially diverse environment. The module will allow the participant to develop ways of communicating with customers and colleagues from diverse backgrounds and accommodating cultural differences. Furthermore, this module will enable the trainee to be able to identify issues that may cause conflict or misunderstanding in the workplace because of the cultural differences, find ways of resolving them and/or referring them to appropriate individuals or bodies.