Housekeeping control desk activities

This module describes the skills, knowledge and attitude required to apply basic communication skills at the workplace. It is intended for adult learners pursuing level 6 of RTQF in any option of TVET. At the end of this module, learners will be able to receive and interpret information at workplace, write and Interpret workplace documents, provide clear and accurate information and cooperate and work as a team member. Qualified learners deemed competent in this competency may work alone or with others on simple routine tasks under frequent and directive supervision by using a few basic, routine skills to undertaking familiar and routine tasks; completing pre- planned tasks; making use of, with guidance, the basic tools and materials, safely and effectively; producing and responding to simple written and oral communication in familiar and routine contexts.