Image du cours CUSTOMER RELATIONS
Food and Beverages

This module of ‘Customer Relations’ describes the skills, knowledge and attitudes to be acquired by learners to build better relationship between organization and customers. Managing customer relations increases repeat business, customer life time value and proper handling procedures of customer complaints.

Image du cours BAR OPERATIONS
Food and Beverages

This course deals with the skills and knowledge required to Operate a bar facility in a range of settings within the hotel and travel industries workplace context.