Food and Beverages

This module of ‘Customer Relations’ describes the skills, knowledge and attitudes to be acquired by learners to build better relationship between organization and customers. Managing customer relations increases repeat business, customer life time value and proper handling procedures of customer complaints.

This course deals with the skills and knowledge required to Operate a bar facility in a range of settings within the hotel and travel industries workplace context.

This course helps students expected to be the future managers of hotel industry, to know how costs and sales are managed, for the purpose of securing profits in food service establishments.