Reception Activities Management

Purpose Statement

This module describes the skills, knowledge and attitude required to manage the reception activities. It is intended for students pursuing Level 6 of RQF in option of Advanced Diploma with Rooms Division. At the end of this module, students will be able to prepare the reception activities, perform check-in and check-out activities and able to handle the guests ‘special requests. Qualified students deemed competent in this competency may work alone or with others on simple routine tasks under frequent and directive supervision by using a few basic, completing pre- planned tasks; making use of, with guidance, reception working facilities (the basic tools and materials) safely and effectively; producing and responding to simple written and oral report in familiar and routine contexts.

Learning Objectives

By the end of this course, each student should be able to:

1. Arrange neatly the Reception according to the Hotel standards.
2. Verify appropriately the availability of reception working facilities as par hotel standards
3. Check appropriately the working condition of reception facilities as per their usage
4. Verify carefully guests room requirements as per hotel standards
5. Check- in properly guests as per hotel standards
6. Check out appropriately hotel guest following the procedures.
7. Assess adequately the nature of requests according to the hotel standards
8. Process accordingly the guest request as per guests’ requirements
9. Follow - up carefully guests request as per Hotel policy