GUEST RESERVATION MANAGEMENT

Purpose statement

This module describes the skills, knowledge and attitude required to apply basic entrepreneurial skills. It is intended for adult learners pursuing level 6 of RTQF in any option of TVET. At the end of this module, learners will be able to process guest reservation requests, manage overbooking, handle cancellation, and make different adjustments on guest reservations. Qualified learners deemed competent to this competency may be able to manage a team of other reservation staff within any hotel establishment at national and international level. This knowledge, skills and attitude will be applied in reservation operations at the front office.