Information and Communication Technology

This module describes the skills, knowledge and attitudes required to manage a team. Upon completion of this module, the trainee will be able to apply professional communication skills including describing clearly the basics of communication, delivering effectively a speech, performing properly interview and writing properly business letters, reports and memos. Furthermore, the trainee will be able to apply team leading skills including managing effectively employees, resolving appropriately workplace problems and giving effectively instructions and feedback. Finally, the trainee will be able to manage meeting by acquiring the skills in preparing, conducting, debriefing and following up a meeting.