Enrolment options
Current, accurate and relevant tourism destination information is essential for travel and tourism industry professionals. This information underpins most of the industry’s activities. It is required for the development of travel itineraries and tour products. It is essential for the successful sale of tourism products to customers. To provide appropriate customer service, travel and tourism industry personnel must have a sound ‘knowledge base’ covering domestic and international tourism destinations. Then, constant expanding and updating of this information is required to ensure that the details customers receive are current and accurate. When purchasing tourism products, customers quite rightly expect to receive professional information and advice. Let’s consider. Providing accurate and relevant information about the tourism places is considered as the best way to encourage and increase the number of tourists in any country. Tourism Destination Management students who will become destination professionals, are expected to know the right way of transferring information leading to purchase on the side of the customers. This module will enable beneficiaries to know how to identify the customers needs, provide correctly current industry information and finally be able to respond to customers’ feedback.