Food and Beverage Operation Management

This module describes the skills, knowledge, product knowledge and attitude to be acquired by the learner to serve beverage. It will also assist the learner to apply food and Beverage knowledge, supervise professional and monitor professional beverage service. Beverage service activities include the provision of complete drinks fit for immediate consumption, whether in traditional restaurants, self-service or take-away restaurants, whether as permanent or temporary stands, with or without seating. Also, it can include the service of beverages to a group as part of an organized event, where services occur to all guests within a specific time frame. Focus on resources consumption, customer satisfaction with the quality of service and process flows within the food and beverage serving facility.