This module introduces students to the domain of front office operations and customer care. It helps students to acquire skills, knowledge and attitude required to welcome and treat customers with care and politeness according to the hospitality and tourism standards.

 Learning Outcomes

By the end of this module, students will be able to demonstrate knowledge and understanding of the following:

•         Knowledge of Front Office and Customer care in Hospitality Industry

•         Understand Hotel Front Office Operations

•         Understand the meaning of Hotel Guest room

•         Know the Hotel reservation process

•         Understand the Hotel Registration and check in settlement

•         Know Front Office ongoing responsibilities

•         Access and update guest’s information

•         Provide accurate information about hotel services and facilities

•         Seek feedback on services

•         Deal with complaints and difficult customer service situations