Enrolment options
Purpose Statement
This module describes the skills, knowledge and attitude required to apply basic communication skills at the workplace. It is intended for adult learners pursuing level 6 of RTQF in any option of TVET. At the end of this module, learners will be able to receive and interpret information at workplace, write and Interpret workplace documents, provide clear and accurate information and cooperate and work as a team member. Qualified learners deemed competent in this competency may work alone or with others on simple routine tasks under frequent and directive supervision by using a few basic, routine skills to undertaking familiar and routine tasks; completing pre- planned tasks; making use of, with guidance, the basic tools and materials, safely and effectively; producing and responding to simple written and oral communication in familiar and routine contexts.
Learning Objectives
By the end of this course, each student should be able to:
Ø Check appropriately the availability of different switchboard facilities for better preparation
Ø Verify accurately the status of switch board facilities according to their functional
Ø Verify correctly previous report for workload preparation
Ø Receive appropriately hotel calls according to the standards
Ø Notify appropriately different wake up calls as per guest request
Ø Transfer correctly different calls as par requirement
Ø Check appropriately guest inquiries for resolution
Ø Submit appropriately guest inquiries according to the person in charge
Ø Inspect appropriately the resolution of guest enquiries according to the process